Configure AI Intake for Freight Inquiries
Configure an AI assistant to identify load type and cargo requirements, collect budget and timeline details, and offer pickup times from a broker's calendar.
Load
Type Capture
Cargo
Qualification
Rate
Expectation Capture
Calendar
Pickup Scheduling
Built for Freight & Logistics Professionals
Configurable AI conversation flows designed around common qualification and booking steps in this industry.
Load Type Detection
The AI identifies whether the shipper needs Full Truckload (FTL), Less-Than-Truckload (LTL), Partial Load, Expedited, or Intermodal service. Each load type triggers a tailored qualification flow.
Cargo Qualification
The AI captures cargo type, weight, dimensions, and any special handling requirements like temperature control, hazmat, or fragile goods. This information helps your team prepare the right equipment.
Freight Budget Capture
Rate expectations are gathered conversationally. The AI captures per-mile or flat-rate budget preferences without making the interaction feel transactional.
Pickup Scheduling
Once a shipper is qualified, the AI checks your calendar availability and offers pickup time slots. Shippers book directly through the chat without back-and-forth calls or emails.
Multi-Mode Support
Whether a shipper needs over-the-road, rail, air, or a combination, the AI adapts its qualification questions to match the transportation mode and captures relevant details for each.
24/7 Availability
Freight doesn't stop after business hours. Your AI engages shippers around the clock, qualifying loads and scheduling pickups even when your team is off-duty.
See the AI in Action
This fictional example shows how a configured conversation could unfold with a freight & logistics lead. It is not a customer transcript or performance claim.
Hi! Welcome to [Your Logistics Company]. Need to ship a load? I can help you get a quote and schedule a pickup.
I need to move a full truckload from Dallas to Chicago.
Full truckload from Dallas to Chicago — got it! What type of cargo are you shipping, and are there any special requirements like temperature control?
Dry goods, about 42,000 lbs. No special handling needed.
42,000 lbs of dry goods is a straightforward haul. What's your target rate for this lane, and when do you need it picked up?
Looking to stay around $2.50 per mile. Need pickup by Thursday.
Great! Our broker has these pickup slots available: 1) Wednesday at 8 AM, 2) Thursday at 6 AM. Which works for your dock schedule?
Wednesday at 8 AM works perfectly.
How OnLeads Supports Freight & Logistics Workflows
Capture Shipping Inquiries
Keep a configured workflow available outside business hours to collect load details and contact information from website visitors.
Pre-Qualified Loads Save Broker Time
Every load that hits your board comes with origin, destination, cargo type, weight, special requirements, budget, and timeline already captured. Your brokers spend time dispatching, not qualifying.
Coordinate Pickup Requests
Offer qualified shippers available pickup slots and attach captured load details for broker review.
Frequently Asked Questions
How does the AI qualify freight leads?
The AI identifies load type (FTL, LTL, Partial, Expedited, Intermodal), captures cargo details (type, weight, dimensions, special requirements), gauges rate expectations, and determines pickup timeline. All through natural conversation.
Can it handle different transportation modes?
Yes. The AI supports over-the-road, rail, intermodal, and expedited freight. It adapts its qualification questions based on the transportation mode the shipper needs.
What logistics websites does the widget work on?
The OnLeads widget works on any website — WordPress, custom-built freight platforms, or broker portals. Just paste a single script tag and the AI chat widget is live, qualifying shippers automatically.
How does pickup scheduling work?
Once a shipper is qualified (load type confirmed, cargo details captured, rate and timeline agreed), the AI checks your Google Calendar and offers available pickup time slots. The shipper picks a time, and your team gets all the load details.
Can multiple brokers use it?
Yes. The Team plan supports multiple brokers with round-robin lead routing, capacity management, and individual calendars. Each broker manages their own lanes while managers see the full pipeline.
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